These Terms and Conditions [the “Terms”] constitute a legally binding agreement between you, whether personally or on behalf of a licensed entity [the “You” or “User”] and Twlv20 [the “Company”, “Ourselves”, “We,” “Us,” and “Our”] governing your access to the functionalities and services available on the Twlv20 website as well as any other media channel or mobile form related, linked, or otherwise connected thereto [the “Site”]. 

Please read, agree to, and accept all the terms and conditions contained on this page to be qualified as a User of our services or any part of the rest of the Site. We reserve the right to amend the Terms at any time and we will notify you of any changes at least 30 days in advance using the available communication channels (for example, the in-built notification from the client portal or email). Any revisions to the Terms or additional supplemental documents that may be posted on the Site will take effect on the noted effective date. 

BY CLICKING [I AGREE], OR BY OTHERWISE ACCESSING THE SITE OR USING ANY OF THE SERVICES, YOU AGREE TO BE BOUND BY THE TERMS OF SERVICE. IF YOU DO NOT ACCEPT THE TERMS OF SERVICE IN ITS ENTIRETY, YOU MUST NOT ACCESS OR USE THE SITE AND ITS SERVICES. 

  • Privacy Policy

When you subscribe to Our service, you will have to provide us with personal information about you including your name, contact numbers, email address, and payment details for the services obtained through Twlv20’s platform. In general, personal information is used either to respond to your project requests or to support Our team in serving you better. We use the information in the following ways: 

  • To create a secured account
  • To identify you as a User in our platform
  • Provide the services that you request 
  • Send you an email for updates, newsletters, promotional offers, and to verify ownership of the account

We may also collect pertinent digital documents related to your use of our service including licensed assets under your brand, classified marketing collateral, or any other business-related files. You do not have a statutory obligation to provide the Company your project-related information, but if we do not receive certain project-related information from You, then We will not be able to provide our Service to you. 

All the documents, messages, and transactional history will be retained in your client portal. In an event that You would like to close your account, we will remove all the linked documents and information from Our servers.

  • Your Account

You are free to create an account with Our platform and access our services if you are of legal age to form a binding contract and if you have sufficient legal right to bind such on behalf of a third-party entity. You shall be responsible for ensuring the confidentiality of your login credentials. You may not use a username or password that you are not authorized to use or impersonate another person. We may, at our discretion, and on reasonable grounds, refuse to provide our services, terminate your account, and remove or edit project content and requests. 

You may log into your account using your unique username and password to send in projects, review the status of each request, and provide feedback on the delivered projects. The services that you will get are dependent on the subscription plan you chose and are currently being billed at. 

  • Services, Payments, and Cancellations

The Website allows you to use the services available on the Website, and you shall not use these for illegal and inappropriate purposes. The fees for the Services are transparently posted on the Site and are subject to change at our sole discretion. Any change of update on the services and pricing will be communicated to You at least 30 days before its effectivity. 

As part of your subscription to Twlv20’s services, you agree to pay a flat monthly fee in U.S. dollars using Stripe. For billing purposes, your client portal must include accurate and complete information such as your legal name, address, contact details, and credit/debit card number. If any such information is false or fraudulent, Twlv20 reserves the right to terminate your account, access, and use of the service.  

Your subscription with all the packages under the Company will be under an auto-renewal process and you are responsible for pausing or canceling your account directly from the client portal. For cancellations, it will take effect on the next business day after the last day of the current subscription period. We shall not issue any refund for fees that are already paid to us, except for the 14-day refund period. In an event that you would like to upgrade or downgrade your account, We have prepared the procedure on our Knowledge Base. 

We provide a 14-day refund wherein you may request a full refund of the entire sum paid to start from the day you signed up for our services. This is only applicable for first-time subscriptions. There are no refunds available after the 14-day period of your first subscription, including unused time. There are no refunds for promotions, upgrades, or changes to existing plans. 

  • Third-Party Services

The Website may include hyperlinks to other websites, platforms, applications, and We do not have control over the functionality or services of these. We make no warranty that these third-party companies you visit from the Site will be safe or free to use. 

  • Prohibited Uses and Intellectual Property

As part of your subscription to Twlv20 services, We grant you a non-transferable, revocable license to access and use the Website from any of your devices. You are not entitled to use the Website for unlawful and prohibited purposes. Unless otherwise stated in an individual agreement, We do not grant you any licenses to our intellectual property. All the information, images, content, documents, logos, and other materials on the Site are our property and may be protected by intellectual property laws. If you are found to violate the rights, Twlv20 has the absolute reason to terminate your account and exclude You from using our services.  

  • Indemnification

You agree to indemnify and hold Twlv20, its employees and management, harmless from and against any claims, liabilities, damages, and expenses, including without limitation reasonable attorney’s fees and costs, liabilities regarding or arising out of your use of the Website and its services. 

  • Termination And Access Restriction

In the event that you violate the Terms or engage in inappropriate behavior, we may terminate your access and account to the Website and its related services, or any part thereof, at any time and without notice.

  • Complaints

As part of our commitment to providing efficient services, we invite You to contact us at [email] if you have a complaint about our Terms or our practices in relation to your personal data. We will investigate your concern and provide a resolution within 30 days. If you feel that the complaint has been addressed incompletely, You and Twlv20 will settle the dispute exclusively and you may contact your local authority. 

  • Copyright Policy

If you are a copyright holder and you believe that any of our materials directly available on the Website infringes your work, please let us know. You may send us an email at [email] and provide us details such as the specific identification of the copyrighted work You claim to have been infringed on, a description or a screenshot of where the material is located within our Website and the contact information of the complaining party. You can expect to receive a response from Our team within 24 hours. 

  • Contact Information

We are always open to hearing your comments and suggestions about our services, Terms, and our website. You may contact us at hello@twlv20.com.