At Twlv20, customer satisfaction is our highest priority. Our team of carefully vetted professional copywriters and designers takes an individual approach to ensure that each project will satisfy and exceed expectations. We stay true to this commitment by offering unlimited revisions and requests, while still keeping a fast turn-around time.

To request a revision, simply open your portal and type in the details and comments you would like to change on the Message. Once it is submitted, the project will be transferred back to the queue and you will receive a response from our end.


To keep your projects moving, your assigned writer or designer will attend to your requests first thing on the next business day. We do not stop until you’re 100% pleased with the results!

If you would like to add more information or attach additional files after submitting your request for revision, you can also chat directly with your writer and designer using the Message tab found inside the job order. To learn more about the Message tab feature, check out this article.